AllChats for customer conversations.
Omnichannel AI customer engagement across WhatsApp and the web. Instant, accurate answers drawn from your own knowledge base. Live on enterprise deployments.
Live on enterprise deployments
Every channel, one intelligent inbox.
Omnichannel by default
WhatsApp, web chat, and more flow into one platform, so customers get the same quality answer everywhere.
Answers grounded in your data
Retrieval-augmented generation over your own documents and knowledge base. Accurate answers, not hallucinations.
Human handover
Seamless escalation to live agents when a conversation needs a person, with full context carried over.
Enterprise-ready
Self-hosted inference options, analytics, and deployment patterns proven with enterprise clients.
The console behind the conversations.
These screens come from a live AllChats account. One inbox for every channel, the knowledge base the answers are drawn from, and the analytics that come off both.
01Dashboard
Chat volume, resolution rate and the escalation queue over any date range, with the plan's message usage against its cap.
02One inbox
WhatsApp and web chat arrive in the same list. Filter by status, priority, assignment or category, and open any thread from there.
03Knowledge base
The articles the bot answers from. Edit one and the next reply uses it. Bulk import when there is a backlog to load.
04Feedback and escalations
CSAT, AI confidence and the conversations flagged at risk, queued for a person to review.
05Sentiment analysis
Every message sorted into urgency, confusion, frustration, gratitude and feature requests, with the words that put it there.
06Reports
Conversations, messages, leads and escalations for a chosen range, with the channel split and response times, exported to PDF.
Built for a phone screen too.
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